Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and juan35.cam ("juan35", "we", "us", "our"), a gaming platform licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). By accessing our website at https://juan35.cam, creating an account, or using any of our gaming services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any provision of these Terms, you must immediately discontinue use of our services and refrain from creating an account. Continued use of juan35 services following any amendment to these Terms constitutes your acceptance of such amendments.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

You must meet the following eligibility criteria to use juan35 services:

• You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is higher, as required by Philippine gaming regulations and PAGCOR licensing terms.
• You must be physically located in a jurisdiction where online gaming is legal and permitted. It is your sole responsibility to ensure that your use of our services complies with all applicable local, regional, and national laws.
• You are not prohibited from gambling under any applicable law or by any third party (such as a self-exclusion program or court order).
• You have full legal capacity to enter into a binding contract under the laws of the Philippines and your jurisdiction of residence.

2.2 Account Registration Process

To access juan35 gaming services, you must complete our registration process by providing accurate, current, and complete information, including but not limited to your full legal name, date of birth, valid email address, mobile phone number, residential address, and preferred payment method. You agree to maintain and promptly update your account information to ensure it remains accurate and complete at all times.

Each Player is permitted to hold only one active account. Creation of multiple accounts (duplicate accounts) is strictly prohibited and will result in immediate closure of all accounts and forfeiture of any balances, winnings, or bonuses associated with duplicate accounts. We employ sophisticated fraud detection systems to identify duplicate accounts, including but not limited to matching personal details, device fingerprints, IP addresses, payment methods, and behavioral patterns.

2.3 Account Verification and KYC

juan35 operates under strict Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations as required by PAGCOR and Philippine financial authorities. We reserve the right to request identity verification documents at any time, including but not limited to government-issued photo identification (valid passport, Philippine driver's license, or UMID card), proof of address (utility bill or bank statement dated within the last three months), and proof of payment method ownership.

Failure to provide requested verification documents within a reasonable timeframe may result in temporary suspension of your account, restrictions on deposits or withdrawals, or permanent account closure. All withdrawals are subject to successful completion of identity verification procedures. We may also conduct enhanced due diligence for large transactions or suspicious activity patterns as required by AML regulations.

3. Deposits, Withdrawals, and Payment Methods

3.1 Deposit Terms

juan35 supports multiple payment methods popular in the Philippines, including GCash, Maya (formerly PayMaya), bank transfers via BPI, BDO, and Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ. All deposits must be made in Philippine Peso (PHP) from a payment source that is registered in your own name. Third-party deposits are strictly prohibited and will result in deposit rejection and potential account closure.

Minimum and maximum deposit limits vary by payment method and are clearly displayed during the deposit process. Deposits are typically credited to your account instantly, though bank transfer methods may take up to 24 hours to process depending on your financial institution's processing times. juan35 does not charge fees for deposits, though your payment provider may impose their own transaction fees.

3.2 Withdrawal Terms

Players may request withdrawals of available account balance at any time, subject to successful completion of identity verification and compliance with bonus wagering requirements where applicable. Withdrawals must be made to a payment method registered in your own name, and we strongly prefer withdrawals to be made to the same method used for deposit where possible for security and AML compliance purposes.

Standard withdrawal processing times are as follows: GCash and Maya withdrawals typically process within 15 minutes to 2 hours during business hours; bank transfers typically complete within 24 hours; InstaPay and PesoNet withdrawals complete within one business day. Processing times may be extended during weekends, Philippine public holidays, or during periods of high volume. First-time withdrawals or large withdrawal requests may require additional verification and extended processing time.

We reserve the right to impose withdrawal limits for security purposes. Standard limits are PHP 50,000 per transaction and PHP 200,000 per day, though verified VIP players may be eligible for higher limits. Withdrawals are subject to a minimum amount of PHP 500. We reserve the right to decline or delay any withdrawal request that appears suspicious or violates these Terms.

3.3 Bonus Funds and Wagering Requirements

Promotional bonuses, free spins, cashback, and other offers are subject to specific terms and wagering requirements as disclosed in the respective promotional terms. Bonus funds cannot be withdrawn until all wagering requirements have been fulfilled. Wagering requirements typically range from 10x to 35x the bonus amount depending on the specific promotion.

Different games contribute differently toward fulfillment of wagering requirements: slots typically contribute 100%, while table games such as blackjack, roulette, and baccarat may contribute less or be excluded entirely. Full contribution rates are disclosed in each promotion's specific terms. Bonus abuse, including but not limited to creation of multiple accounts to claim multiple bonuses or low-risk wagering strategies designed solely to meet requirements without genuine play, will result in forfeiture of bonuses and potential account closure.

4. Gaming Rules and Fair Play

4.1 Random Number Generators and Game Fairness

All juan35 games operate using certified Random Number Generators (RNGs) that have been tested and verified by independent gaming laboratories accredited by PAGCOR. RNGs ensure that all game outcomes are random, unpredictable, and fair. We do not manipulate game outcomes, and no employee or third party has access to influence game results.

Return to Player (RTP) percentages for all games are published on our website and are regularly audited for compliance. Game RTP percentages represent long-term theoretical return and individual sessions may vary significantly. Historical game results, win/loss statistics, and payout percentages are available in your account dashboard for transparency.

4.2 Prohibited Activities

The following activities are strictly prohibited and constitute material breach of these Terms:

• Collusion: Cooperating with other players to gain unfair advantage, sharing hole cards in poker, chip dumping, or any form of coordinated play designed to manipulate outcomes.
• Bonus Abuse: Creating multiple accounts, using VPNs or proxies to circumvent geographic restrictions or claim multiple bonuses, exploiting software vulnerabilities or errors, or employing betting systems designed to abuse promotional offers.
• Money Laundering: Using juan35 services to transfer, conceal, or disguise proceeds of criminal activity. We maintain strict AML policies and report suspicious transactions to Philippine authorities.
• Software Exploitation: Using bots, automated playing software, third-party tracking tools, screen scrapers, or any technology designed to gain unfair advantage or circumvent our security measures.
• Fraudulent Activity: Using stolen payment methods, falsifying identity documents, chargebacks of legitimate deposits, or providing false information during registration or verification.

Violation of any prohibited activity will result in immediate account suspension, forfeiture of all balances (including deposits and winnings), and potential reporting to law enforcement authorities. We reserve the right to cooperate fully with any law enforcement investigation.

5. Responsible Gaming and Self-Exclusion

juan35 is committed to promoting responsible gaming and providing a safe entertainment environment. We recognize that for some individuals, gaming can become problematic, and we provide comprehensive tools to help players maintain control:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account dashboard. Limits take effect immediately and cannot be increased for 24 hours to provide a cooling-off period.
• Loss Limits: Configure maximum loss amounts per day, week, or month to prevent chasing losses.
• Session Time Reminders: Receive notifications after specified periods of continuous play to encourage breaks.
• Self-Exclusion: Temporarily or permanently exclude yourself from juan35 services. Self-exclusion periods range from 24 hours to permanent closure. During self-exclusion, you will not be able to access your account, and we will not send you promotional materials.
• Reality Checks: Regular pop-up reminders displaying your current session time and net win/loss to maintain awareness of your gaming activity.

If you believe you or someone you know may have a gambling problem, please seek help immediately. We partner with PAGCOR-approved counseling services and organizations specializing in gambling addiction support. Contact our support team for confidential referrals to professional counselors who can provide assistance in English or Tagalog. Remember: gaming should be entertainment, not a way to make money or solve financial problems.

6. Intellectual Property Rights

All content on juan35.cam, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, game designs, and the compilation thereof, is the exclusive property of juan35 or its content suppliers and is protected by Philippine and international copyright, trademark, and intellectual property laws.

The juan35 trademark, logo, and all related names, design marks, and slogans are trademarks or registered trademarks of juan35. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these trademarks in any way without our prior written consent. Use of juan35 trademarks on any other website or networked computer environment is strictly prohibited.

7. Limitation of Liability

To the fullest extent permitted by applicable law, juan35, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your access to or use of or inability to access or use our services.

We do not guarantee that our services will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from use of our services will be accurate or reliable. We reserve the right to suspend, withdraw, or amend our services at any time without notice.

8. Dispute Resolution and Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or relating to these Terms or your use of juan35 services shall be subject to the exclusive jurisdiction of the courts of Metro Manila, Philippines.

Before initiating any legal action, you agree to first contact our customer support team to attempt to resolve the dispute informally. We are committed to fair resolution of all player complaints and maintain transparent complaint handling procedures in compliance with PAGCOR requirements.

9. Amendments to Terms

juan35 reserves the right to modify, amend, or update these Terms at any time. Material changes will be communicated to registered players via email and by posting prominent notice on our website at least 14 days prior to the effective date of the changes. Your continued use of juan35 services following notification of changes constitutes your acceptance of the amended Terms.

It is your responsibility to regularly review these Terms to stay informed of any updates. If you do not agree to amended Terms, your sole remedy is to discontinue use of our services and close your account.

10. Contact Information

For questions regarding these Terms & Conditions, please contact our customer support team:

• Email: [email protected] (plain text, not clickable - please type this address into your email client)
• Live Chat: Available 24/7 from your account dashboard after logging in
• Operating Hours: Our support team is available 24 hours a day, 7 days a week, including Philippine public holidays

We aim to respond to all inquiries within 2 hours during peak times and within 30 minutes during off-peak hours. For urgent account security matters, please clearly indicate "URGENT" in your message subject line.